Please read these terms carefully. They explain what you can expect from LingoPBX and what we expect from you.
Agreement
These terms apply to your use of the LingoPBX website and service provided by [Company legal name] ("LingoPBX", "we", "us"). By creating an account or using the service, you agree to these terms on behalf of yourself and the business you represent.
The service
LingoPBX is a cloud phone system with an AI receptionist. It can answer calls, recognise the caller's language, answer questions from information you provide, transfer calls, take messages and translate conversations between callers and your team. Features may change as we improve the service.
Your account
You must give accurate information when you sign up and keep your login details secure. You are responsible for everything that happens under your account, including the actions of the users you invite.
Plans and payment
- Plans cover a fixed period of 1 month, 90 days, 180 days or 365 days and are paid in advance.
- Prices are shown in US dollars (USD) and euros (EUR). You pay in the currency you choose, by card with 3D Secure authentication.
- Prices exclude taxes unless stated otherwise.
- The charge appears on your card statement as [merchant name on card statement].
- [State whether plans renew automatically at the end of each period, and how to turn renewal off.]
- We may change prices for future periods. A change never affects a period you have already paid for.
Cancellation and refunds
You can stop using the service at any time.
[Describe your refund policy: for example, whether unused time is refunded and within how many days a refund can be requested.]
Acceptable use
You agree not to use LingoPBX to:
- make unsolicited marketing calls, robocalls or spam;
- harass, threaten or deceive callers, or pretend to be someone else;
- break any law, including telecommunications, consumer protection and data protection law;
- interfere with the service or access it in ways we haven't allowed.
We may suspend accounts that break these rules.
Call recording and notices
You are responsible for telling callers that calls may be recorded or handled by an AI assistant, and for getting any consent the law requires where you and your callers are. LingoPBX includes a recording notice you can turn on for each number.
AI answers
The assistant answers from the information you give it and may sometimes misunderstand a caller or give an incomplete answer. Keep your information accurate and up to date, and don't rely on the assistant for medical, legal, financial or safety-critical decisions. Your business stays responsible for the service you provide to callers.
Emergency calls
LingoPBX is not a replacement for emergency calling and does not connect calls to emergency services. Make sure people can always reach emergency services by other means.
Your data
You own the content you upload and the call data processed for you. You give us permission to process it only to provide and support the service. How we handle personal data is described in our privacy policy.
Availability
We work to keep LingoPBX available at all times, but we may need planned maintenance, and outages can happen because of networks, carriers or other providers. Unless you have a separate service level agreement with us, we don't guarantee uninterrupted service.
Suspension and termination
You can close your account at any time. We may suspend or close an account that breaks these terms or isn't paid for. After an account is closed, we delete its data within the periods described in our privacy policy, unless the law requires us to keep it.
Limitation of liability
To the extent the law allows, LingoPBX is not liable for indirect or consequential losses, such as lost profits or lost business, and our total liability is limited to the amount you paid for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of [Country]. Disputes will be handled by the courts and enforcement offices of [City].
Changes to these terms
We may update these terms. If a change is significant, we'll tell customers by email before it takes effect. Continuing to use the service after that means you accept the updated terms.
Contact
Questions about these terms: hello@lingopbx.com, or write to [Company legal name], [Registered address].